now browsing by category
Order Management Complete More Orders in Less Time PRODUCT CATALOG Create your own product catalogories
Create your own product catalog to easily reference for quotes & invoices. The 1CRM Product Catalog supports both products and product assemblies or kits. You can also use this 1CRM Xtension to sync it up with your Magento store. Or use the 1CRM Self-Service Portal & eStore and sync with that!
QUOTES & INVOICES
1CRM enables you to create custom quotes & invoices on-the-spot. The system supports multiple layouts, multiple tax rates, group and line item discounts, price tuning using margin or markup, plus a quote approval workflow if required.
SALES & PURCHASE ORDERS
Sales Orders be created as an intermediate step between Quotes & Invoices. Packing Slips and Order Confirmations may be produced and emailed as PDFs. Each Sales Order can generate one or more Invoices.
The Purchase Orders list view highlights any overdue items, and an Open Purchase Orders Report lets you track all outstanding POs.
Define multiple price books & assign a default price to each client.
Now you can cater to a mix of retail and distribution clients, or smaller w larger clients, with a convenient price book
Getting a loan can be cheaper than!
SHIPPING & RECEIVING
1CRM has the ability to track inventory movements and levels at multiple warehouse locations. It does this through the use of the Shipping & Receiving modules, which record stock movements from Suppliers to the business, and from the business out to Customers. You can even print off packing slips!
BILLS & PAYMENTS
1CRM ensures that your finances stay in order by managing and tracking bills through their life-cycle. Overdue bills r highlighted for quick attention, and you can simply click to record outgoing payments. Each Bill shows the original amount, as well as the current balance payable after any outgoing payments have been applied.
DISCOUNTS & CREDIT NOTES
Keep your clients happy with discounts and credit notes! Simply apply credit notes to reduce the Amount Due on the invoice, or if the invoice has already been paid in full, outgoing payments can be made. Create discounts with credit card for quotes or invoices of fixed amounts or percentages to hold special promotions, or treat your VIP & high volume customers!
Complete – Customizable – Cost Effective Looking for a new CRM?
Improved Informational Organization
The more you know about your customers, the better you’ll be able to provide them with the kind of positive experience that really pays off. Everything that they do, and every interaction that they have with your organization needs to be identified, documented, and recorded. To do this, you need to move beyond the sticky-notes and disorganized filing cabinets, and start utilizing advanced organizational technology that can not only accurately quantify and categorize data for easy future reference, but also make that data available across departments.
Access to their file is even more convenient than before due to the cloud, so no matter who it is that is helping the customer in question, they’ll have the same actionable data instantly available. This will result in less wasted time for clients and employees.
CRM for Enhanced Communication
As mentioned above, CRM makes it possible for any employee to provide the same high level of service, by having access to the same customer data. After all, even if your customers have a single, main point of contact, there’s a good chance that at some point that contact may not be available, and the client will be forced to have to work with someone new. When that happens, many customers face the unhappy prospect of having to ‘start fresh’ with someone who doesn’t understand their own unique preferences and issues. CRM does away with this concern, by making detailed customer information communicable to whomever might need it. As such, it won’t matter who it is that is currently assisting the client, because they’ll be working from the same information. And given that CRM is cloud-based and accessible from any device with an internet connection, the communication benefits of mobile CRM are not limited to the office.
CRM Improves Your Customer Service
Your time is valuable , but so is your customers’ time. And, should your customers experience a problem that needs resolution, they’re going to be unhappy unless that problem can be taken care of quickly. With CRM, as soon as a customer contacts your company, your representatives will be able to retrieve all available activity concerning past purchases, preferences, and anything else that might assist them in finding a solution. In many cases, your more experienced representatives, armed with past information and history, will be able to locate a solution within the first few minutes, thanks to an accessible database of potential issues. And, should a solution not be readily apparent, then bringing in other representatives, or even crowdsourcing for answers through customer portals, is a simple matter. With CRM, customer support becomes a walk in the park.
Automation of Everyday Tasks
Completing a sale is never as easy as just getting a customer to agree to commit. Along with the surface details of any sale, there are hundreds of smaller tasks that must be completed in order for everything to function properly. Forms need to be filled out, reports need to be sent, legal issues need to be addressed—these ancillary chores are a time consuming, yet vital aspect of the sales process. The best CRM systems are designed to take the burden of many of these tasks from off the shoulders of your employees, thanks to the magic of automation. This means that your representatives will be able to focus more of their efforts towards closing leads and resolving customer pain points, while the automated CRM system takes care of the details.
Greater efficiency for multiple teams
Automatically stored communication allows you to view emails, calendar and phone call details in one easily accessible place. Add that to the ability for multiple teams to access the same information, it simply sky rockets the amount of achievable progress. Sales, marketing, and customer service teams can share valuable information about clients to continue to funnel them down the pipeline to get the desired result of closing a sale, knowledge of new products, or excellent customer service. Every department can now tag team to get the right information to the right individual. With this new found ease, teams can seamlessly work together to improve the bottom line.
Improved Analytical Data and Reporting
Miscalculated data should not be the reason you cannot succeed, with CRM this is no longer a possibility. CRM systems store information in one place which leads to improved analyzing of the data as a whole. Easily integrated with different tools or plugins, you have the ability to generate automatic reports to maximize your time. Personalize your dashboard views to quickly locate information needed such as customer information, sales goals, and performance reports to reach untapped opportunities. With better reporting data you can make resourceful and effective decisions to reap the rewards in customer loyalty and long run profitability.
The Predictive Dialer module from Danmar Computers unites three bits of programming: SugarCRM, a Dialer and a telephone.
With the choice to send Leads, Opportunities, Accounts or Contacts to a dialer server, your operators will spare call time and data ventures out quicker from and to the SugarCRM occasion.
The quantity of customers reached in a given measure of time will increment, as will settled negotiations. When everything is stacked in the Dialer, the director will have spent just a few minutes setting it up, rather than two or three hours dispersing customers to specialists.
Open source Commerce or osCommerce is a free online shop program that highlights shopping baskets, arrange history, secured exchanges, item audits and arrangements of hits. On account of its substantial help group, this program is anything but difficult to utilize and very reasonable for a wide range of stores. It empowers items lists to be sought and perused, ended up being to be exceptionally powerful with regards to offering.
Danmar Computers has discharged a match up the open source client relationship administration programming SugarCRM and osCommerce, an online store administration programming program.
Danmar Computers makes this new application wherein data presented on store destinations could be exchanged to SugarCRM. It implies that clients would now be able to be matched up with SugarCRM as another lead through this module. All leads made in SugarCRM are changed over into a record and a contact once clients look at in the store.
All clients enlisted in the online store locales are presently ready to make a record for either obtaining things or only membership to bulletin offerings.
This new application made by Danmar Computers enables simple access from osCommerce to the sought after SugarCRM programming, which has been utilized by an extensive variety of organizations everywhere throughout the world. This additionally enables all clients to boost the advantages of the online store administration program and the open source CRM with respect to advantageous, proficient and powerful client benefit.